Store information

Returns & Warranty

Last updated: 16 July 2026

Contact us first

If there is a problem with your order, contact us promptly with the order number, a description, and clear photographs. Do not return a knife until return instructions have been provided.

Custom and commissioned work

Personalised, commissioned, and made-to-order knives are produced to agreed specifications and may not be eligible for a change-of-mind return. This does not remove rights that cannot legally be excluded.

Condition and safe packaging

Approved returns must be unused, complete, and securely packaged with all supplied accessories unless the return concerns a defect. The sender is responsible for complying with carrier rules for bladed items.

Workmanship

We stand behind our workmanship. Damage caused by misuse, corrosion, neglect, unauthorised modification, improper sharpening, or normal wear is not a manufacturing defect. We will assess each workmanship concern fairly.

Questions about this policy? Contact Shaun Bruwer Knives before ordering.